Tem uma conta?
Faça login para finalizar a compra com mais rapidez.
Last Updated: September 9, 2026
At Luxe Secret, we work to process and deliver orders as quickly as possible. Please review the information below before placing your order.
Orders are generally processed, dispatched, and delivered within 7–15 business days, including handling time.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where tracking is available.
Delivery estimates are provided in good faith and are intended as estimates rather than guaranteed delivery dates. Delivery times may vary due to:
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
The available shipping options and associated costs may vary depending on your delivery destination and the items in your order.
When tracking is available, you will receive a tracking number by email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active or update after the shipping carrier receives and scans your package.
If your tracking information has not updated after this period, please allow additional time for the carrier's system to register the shipment.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and may be payable by the customer upon importation.
Luxe Secret does not control the customs policies, fees, or processing times of the destination country.
We recommend checking your local customs and import requirements before placing an international order.
Please carefully review your shipping information before completing your purchase.
Luxe Secret is not responsible for delivery issues caused by an incorrect, incomplete, or incorrectly entered shipping address provided by the customer.
If a package is returned to us because the shipping address was incorrect or incomplete, we may be able to arrange a reshipment. Any additional shipping costs may be the responsibility of the customer.
If you notice an error in your shipping address after placing an order, contact us as soon as possible at support@myluxesecret.com. We cannot guarantee that address changes can be made after an order has been processed or dispatched.
If your order has not arrived within the estimated delivery timeframe, please contact us at support@myluxesecret.com.
We will review the shipment and, where appropriate, investigate the status with the relevant shipping carrier.
Depending on the circumstances, carrier findings, and applicable consumer laws, we may provide a replacement, refund, or other appropriate resolution.
Please note that delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, or other unforeseen events.
If you have any questions regarding shipping or delivery, please contact:
Luxe Secret
Email: support@myluxesecret.com
Website: www.myluxesecret.com
Our customer support team aims to respond within 1–2 business days.
Nothing in this Shipping Policy limits any mandatory consumer rights that may apply under applicable law.