Refund & Return Policy

Last Updated: September 9, 2026

At Luxe Secret, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a return or refund under the terms below.

This Refund & Return Policy applies to purchases made through www.myluxesecret.com.

1. Returns

We offer a 30-day return period beginning on the date you receive your order.

To be eligible for a return, the item must be:

• Unused and unworn
• In the same condition in which you received it
• Returned with all original tags, dust bags, and packaging
• Free from signs of wear, stains, scratches, damage, or unusual odors

Items that have been used, worn, altered, damaged, or returned in a condition beyond what is reasonably necessary to inspect the product may be refused or may receive a reduced refund, where permitted by applicable law.

2. Your Cancellation Rights — UK & EU Customers

If you are a consumer located in the United Kingdom or European Union, you may have a statutory right to cancel your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and any statutory exceptions.

To exercise this right, contact us at support@myluxesecret.com before the applicable cancellation period expires.

After notifying us of your cancellation, you must return the goods within the applicable legal timeframe.

Our 30-day return policy may provide a longer period for eligible returns, subject to the conditions described in this policy.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or restricted.

3. How to Request a Return

To start a return:

1. Email support@myluxesecret.com with your order number and the reason for your return.
2. We will review your request and provide the applicable return address and instructions.
3. Carefully package the item and send it back according to the instructions provided.
4. Keep your shipping receipt and tracking information until your return has been processed.

Please do not send items to the business address unless we specifically instruct you to do so.

4. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of return shipping.

We strongly recommend using a tracked and insured shipping service. Luxe Secret is not responsible for items lost or damaged while being returned to us when the customer is responsible for the return shipment.

If we sent you the wrong item or the item arrived defective or damaged, please contact us before returning it. Where applicable, we will provide instructions for the return and cover reasonable return shipping costs.

5. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved:

• The refund will be issued to your original payment method.
• Refunds will generally be processed within 14 days after approval or within any shorter period required by applicable law.
• Your bank or payment provider may require additional time to make the funds available in your account.
• Original shipping charges are generally non-refundable, except where the item is defective, incorrect, or otherwise required by applicable law.

If a returned item does not meet the applicable return conditions, we will contact you with further information.

6. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or different from the product you ordered, please contact us at support@myluxesecret.com as soon as possible.

For UK customers, applicable consumer law may provide rights in relation to goods that are not as described, not fit for purpose, or not of satisfactory quality.

Depending on the circumstances and applicable law, you may be entitled to a refund, repair, replacement, or other remedy.

Please include your order number and, where applicable, photographs showing the issue so that we can assist you promptly.

7. Exchanges

Exchanges may be available subject to product availability.

Because inventory can change quickly, the simplest option may be to return the original item for an eligible refund and place a new order for the replacement item.

Any exchange remains subject to the applicable return conditions and consumer rights described in this policy.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law. This may include items that are:

• Personalized or made to your specifications
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
• Items that have been used, worn, damaged, or altered after delivery

Where an item is excluded from the right to cancel or return, this will be communicated to you where required by law.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

Luxe Secret
Email: support@myluxesecret.com
Website: www.myluxesecret.com

Our customer support team aims to respond within 1–2 business days.

Nothing in this policy affects any mandatory consumer rights available to you under the laws that apply to your purchase.